AUTOBOTS Global Privacy Policy
Last Updated: April 9, 2025
1. INTRODUCTION
AUTOBOTS (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our cab booking services, mobile applications, and website (collectively, the “Service”).
This Privacy Policy has been designed to comply with privacy laws and regulations across the globe, including but not limited to the European Union’s General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Brazil’s Lei Geral de Proteção de Dados (LGPD), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Australia’s Privacy Act, Japan’s Act on Protection of Personal Information (APPI), South Africa’s Protection of Personal Information Act (POPIA), and other applicable national and regional privacy frameworks.
By accessing or using our Service, you consent to the collection, use, disclosure, and procedures this Privacy Policy describes. If you do not agree with our policies and practices, please do not use our Service.
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide when using our Service, which may include:
- Account Information: Name, email address, phone number, date of birth, profile picture
- Identity Verification Information: Government-issued identification documents, where required by local regulations
- Payment Information: Credit card details, banking information, payment service provider information
- Location Information: Pick-up and drop-off locations, travel routes
- Communication Data: Messages sent to drivers or customer support
- Feedback and Reviews: Ratings and reviews you provide about drivers or your experience
2.2 Information Collected Automatically
When you use our Service, we may automatically collect certain information, including:
- Device Information: Device type, operating system, unique device identifiers, IP address
- Usage Data: How you interact with our apps and websites, including pages visited and features used
- Location Data: Real-time geographic location of your device when the app is running
- Log Data: Browser type, access times, pages viewed, and routes taken
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Social media platforms when you connect your accounts
- Business partners, such as hotels or airlines for integrated bookings
- Payment processors and financial institutions
- Marketing and analytics providers
3. HOW WE USE YOUR INFORMATION
We use your personal information for various purposes, including:
- Providing, maintaining, and improving our Service
- Processing and fulfilling your booking requests
- Facilitating payments and transactions
- Communicating with you about your bookings, account, and customer support
- Sending you marketing communications (where permitted by law and with appropriate consent)
- Analyzing usage patterns to improve our Service
- Ensuring the safety and security of our Service
- Complying with legal obligations
- Resolving disputes and enforcing our agreements
4. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)
Where required by law, we process your personal information on one or more of the following legal bases:
- Performance of a contract when we provide you with our services
- Your consent, which you can withdraw at any time
- Compliance with our legal obligations
- Our legitimate interests or those of a third party
- Protection of vital interests of you or others
- Public interest or in the exercise of official authority
5. DATA SHARING AND DISCLOSURE
We may share your information with:
5.1 Service Providers
Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
5.2 Partners and Affiliates
Business partners and affiliates with whom we collaborate to offer integrated services or promotions.
5.3 Drivers and Vehicles
Information necessary to facilitate your ride, including your name, photo (if provided), pickup location, and destination.
5.4 Legal Requirements
When required by law, regulation, legal process, or governmental request.
5.5 Business Transfers
In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.
5.6 With Your Consent
With third parties when you expressly consent to the disclosure.
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to retain the data
- Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
7. INTERNATIONAL DATA TRANSFERS
AUTOBOTS operates globally, which means your information may be transferred to, stored, and processed in countries other than your country of residence. We implement appropriate safeguards to protect your information when transferred internationally, including:
- Standard contractual clauses approved by relevant data protection authorities
- Privacy Shield certification (where applicable)
- Binding corporate rules for transfers within our corporate group
- Contractual commitments from recipients of personal information
8. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing of your personal information
- Data Portability: Request transfer of your personal information
- Objection: Object to processing of your personal information
- Withdraw Consent: Withdraw consent where processing is based on consent
- Automated Decision-Making: Request human intervention for automated decisions
To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
9. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
10. CHILDREN’S PRIVACY
Our Service is not directed to children under the age of 16, or the applicable age of digital consent in your country. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
11. THIRD-PARTY LINKS AND SERVICES
Our Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party website you visit.
12. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Service. This helps us provide you with a good experience and allows us to improve our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Service may not function properly.
13. MARKETING COMMUNICATIONS
You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us. Even if you opt out, you will continue to receive transactional messages related to your bookings and account.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by other means, such as email. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
15. REGION-SPECIFIC PROVISIONS
15.1 European Economic Area (EEA), United Kingdom, and Switzerland
If you are in the EEA, UK, or Switzerland, you have the right to lodge a complaint with a data protection authority in your country of residence.
15.2 California Residents
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, disclose, and sell, and the right to request deletion of personal information.
15.3 Brazilian Residents
If you are a Brazilian resident, you have rights under the Lei Geral de Proteção de Dados (LGPD), and you may contact our Data Protection Officer with any questions.
15.4 Canadian Residents
If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws.
15.5 Australia
If you are an Australian resident, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
15.6 China
If you are a Chinese resident, we comply with the Personal Information Protection Law (PIPL) and Cybersecurity Law.
15.7 India
If you are an Indian resident, we comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
15.8 Japan
If you are a Japanese resident, we comply with the Act on Protection of Personal Information (APPI).
15.9 South Africa
If you are a South African resident, we comply with the Protection of Personal Information Act (POPIA).
16. DATA PROTECTION REPRESENTATIVE
For individuals in certain jurisdictions, we have appointed local data protection representatives:
- European Union: [EEA Representative Name and Contact Information]
- United Kingdom: [UK Representative Name and Contact Information]
- Brazil: [Brazil Representative Name and Contact Information]
- South Korea: [South Korea Representative Name and Contact Information]
17. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
AUTOBOTS Privacy Team
Email: wow@autobotsonline.com
Postal Address: AUTOBOTS Plot No.351, near Sangana Godown, Desaivas, Ambavadi, Himatnagar, Gujarat, 383001, India
Phone: 0091 7016058601
Our Data Protection Officer can be contacted at wow@autobotsonline.com
For urgent privacy matters, please include “PRIVACY URGENT” in your email subject line.